From Tel'Laerad Wiki
This is the centre for help on Tel'Laerad, and information on how to contact the staff.
Primarily, this page points you to the documentation, references, and records for each area of Tel'Laerad, and where to get help if the written documentation fails you.
The IRC page contains a basic description of what the IRC network is, what software it runs and features it provides, and how to connect. It also provides a walkthrough of IRC commands, describing most basic functionality that is useful for someone with no previous knowledge of what IRC can do. For more detailed help on IRC, there are the following two main commands you can issue once connected, which provide access to its built-in online references.
- /helpop: This command is used to get help for the IRC server itself. Simply entering the command alone prints the required parameters for command lists and mode lists, which contain every command and mode available on the server, and entering /helpop <command> will get you the syntax and information for any individual command.
- /msg <service> help: Some aspects of network functionality are accessed through a "service" for that function, grouping commands together. Each network service provided by the network will display their command list and instructions for requesting more information on individual commands and options with this command.
The list of network services providing commands is as follows:
- NickServ: Handles account registration and settings, and nickname reservation.
- MemoServ: Handles sending and receiving memos.
- AnnounceServ: Handles requesting announcements.
- HostServ: Handles requesting vanity hosts.
- ChanServ: Handles channel ownership, operators, and settings.
- BotServ: Handles assigning channels themed channel bots to perform ChanServ functions.
The Forums page describes the forums and their features. They operate in a mostly similar way to any other set of forums, and are generally easy to use. However, it too has documentation on its markup, and other information provided as part of the forum.
- Forum BBC Reference: A list of all valid BBC (Bulletin Board Code) markup that can be used on the forums.
- Forum Main Help: The main help page for the forums, from which you can look for specific topics.
The Wiki page contains an introduction to the wiki in general, and its features. More detailed documentation of the markup it uses is available from the following locations.
- MediaWiki Markup Cheatsheet: A list of all the markup used to format text in the wiki.
- MediaWiki Magic Words: A list of 'magic words' that can be added to pages to alter their settings.
- To play around and experiment with the magic words and markup formatting, use the Sandbox.
Contacting the Staff
If you have a problem or question not answered by the documentation, or just want to talk to a member of staff, you can contact the staff through a variety of methods. They will attempt to find an answer to any Tel'Laerad related question, poking any other active staff if someone else is needed. That said, not all staff are active all the time and there are bound to be times when no member of staff can answer your query immediately. In these cases, places such as the forums where a question can be posted and wait for a response may be better.
Any question can be asked through any of Tel'Laerad's services. For example, the forum doesn't have to be used for forum questions and IRC for IRC questions; either can be used for any Tel'Laerad question.
The main methods are as follows.
- IRC: You can join the #help channel on IRC and ask your question there, if you can connect to and use IRC. Most staff should be present there and able to help, if they are online.
- Forums: You can post questions in the Help and Suggestions forum. A member of staff will reply at the soonest opportunity.
- Email: You can email the staff at firstname.lastname@example.org. This email is forwarded to a group of staff. A reply will be sent by one when it is received.
Please do not spam the staff, or be unpleasant if the answers are not to your liking. We help as much as we can, on a voluntary basis, and it makes us understandably annoyed if people are jerks. Abuse helps no-one and may get you blocked from methods of contacting staff.
This area mostly follows the same rules as above, but is probably worth clarifying. You should appeal once, and only once. You can contact the staff to complain that either your entire ban or the length of it was unwarranted through any part of Tel'Laerad that you aren't banned from, or using the given email address if you have been banned from everywhere. You should specify any mitigating factors, and why you feel it is unfair or unwarranted. Your appeal will be handled by the owners.
If your appeal is rejected, try not to become irate or send repeated requests in hope it will change; your ban may be extended, you are likely to be blocked from whatever parts of Tel'Laerad you retain access to, and you may be blackholed at our mailserver to silently ignore your email.